Support

At ITS, customer services is an important part of our business.

If you have a problem with any equipment you have purchased from ITS and require support, simply contact us via any of the methods on the “Warranty Support” link on this page.

Credit Accounts

If you have any queries regarding your credit account or are a business and would like to open a new account with us, please contact us on 01595 741 400.

General Order / Stock Enquiries

If you have any query regarding an existing order, of if you would like us to check on availability and pricing of a non-stock item, please contact us on 01595 741 400 or email: mail@its-shetland.com

Complaints, Problems & Queries

If you have a problem with any product or service you have received from us which has not been resolved to your satisfaction, please contact us so that we may resolve any outstanding problem.

It is neither in your interests to be unhappy with us, or our interest to lose a customer perhaps as a result of a simple misunderstanding. Please contact Roland Hawkins on 01595 741 400 or email directly to roland@its-shetland.com.

ITS Remote Support

If an ITS engineer requests remote access to your computer in order to resolve a problem, please follow the instructions given by our staff. This will allow our engineer one-time access to your system in order to attempt to resolve a problem remotely.